FAQ’s

 

Are Pets Welcome?

Yes! Pets are welcome in the accommodation. We charge £12 per pet, per night in the Mega Pods & Lodges & £5 per pet, per night in the Glamping Pods.

 

How Do I Book Using a Voucher?

If you have a voucher that you’d like to use against your stay with us then please check availibity HERE, once you’ve choosen your dates simply pop them over in a email to info@mountainedgeresort.co.uk and one of our team will get you booked in.

 

How Many Do the Pods/Lodges Sleep?

The MegaPods & Lodges sleep upto 4 people with extra people after the first two being £15 per person, per night.

Camping Pods are £5 per person, Per night after the first two.

 

Are Cots Provided?

We don’t have any cots but you are more than welcome to bring your own.

 

Is Gas Provided for the BBQ?

Yes! We provide gas for the BBQ so no need to bring your own – BBQ & Breakfast Packs can be ordered via The Butchers page HERE.

 

How Do I Book a Table at the On-Site Restraunt?

Bookings at The Station can be made between 12pm – 9pm on 01694781208

 

Can I change the Date of My Booking?

We are happy to work with you and change the date of your booking if we can, please refer to our T’s & C’s and if you have any further questions please get in contact.

 

Whats the Cancellation Policy?

If you are unfortuantly having to cancel your booking then please have a look through our T’s & C’s HERE.

 

Where Is My Secuirty Deposit?

Your secuirty deposit will be realeased back to you on day of departure once housekeeping has been into your Lodge/Pod. Please allow around 3 -5 working days to see the funds made availible in your account.

Please note the amount will go from pending to availble and will not show as transaction into your account

 

How Do I Pay My Outstanding Balance?

To pay off your balance please give us a call on 01694781515 between 9am – 5pm, Monday – Saturday. Please be aware that we are currently reciveing extremly high numbers of calls on a daily basis. If you are struggling to get through then please pop us a email to info@mountainedgeresort.co.uk

Your Booking will not be cancelled without pior communication.