FAQs

Are pets welcome?
Yes! Pets are welcome in the accommodation. We charge £18 per pet, per night in the Mega Pods & Lodges and £8 per pet, per night in the Camping Pods. A maximum of 2 pets is permitted per unit. For more information, please see our Ts&Cs.

How do I book using a voucher?
If you have a voucher you would like to use, please email us at shropshireoutdoor@gmail.com with a copy of the voucher, your preferred dates, and a contact name and phone number. Please check the terms of your voucher carefully, as some may have restrictions on the dates they can be used.

How many do the Lodges, Mega Pods and Camping Pods sleep?
All units sleep a maximum of 4 people. In the Lodges and Mega Pods, the main bed will be made up when booking for 2 people. Additional guests can be added for £15 per person, per night, and bedding will be provided for the sofa bed. If you are a party of 2 and wish to sleep separately, additional bedding can be booked for £15. This must be arranged in advance of arrival.

Are cots provided?
We do not provide cots, but you are more than welcome to bring your own.

Is gas provided for the Mega Pod / Lodge BBQ?
Yes! We provide gas for the BBQ, so there is no need to bring your own. BBQ and Breakfast Packs can also be ordered in advance of your arrival.

Do all units have Hot Tubs?
Hot tubs are available with our Mega Pods and Lodges only. Please check the accommodation details when booking to confirm what is included.

What time is check-in and check-out?
Camping Pods are available from 2pm on the day of arrival and must be vacated by 11am on the day of departure.
Lodges and Mega Pods are available from 4pm and must be vacated by 10am on the day of departure. Full check-in details will be sent to you prior to arrival.

Is there parking on site?
Yes, parking is available close to the accommodation. We kindly ask that you arrive in as few vehicles as possible to ensure there is enough space for all guests. Please note there are steps leading up to the accommodation from the parking area.

What do I need to bring for a Mega Pod or Lodge?
Bedding is provided for Mega Pods and Lodges. We recommend bringing towels, toiletries, and any personal items you may need during your stay. If you require extra bedding, this must be arranged in advance. 

What do I need to bring for a Camping Pod? 
We recommend bringing everything you would take camping accept the tent. No bedding, chairs or cooking facilities are provided. 

Can I charge my electric vehicle?
We do not have electric vehicle charging points on site, and charging from accommodation units is not permitted. The nearest charging points can be found in Church Stretton.

Can I change the date of my booking?
We will always try to accommodate date changes where possible. However, changes cannot be made within 7 days of your arrival date. Please refer to our Ts&Cs for full details, and feel free to get in touch if you have any questions.

What is the cancellation policy?
If you need to cancel your booking, please refer to our full Ts&Cs for details on our cancellation policy.

Where is my security deposit?
Once you have departed and your accommodation has been checked, the pre-authorised deposit will be released. Please note this will not appear as a refund but will instead disappear from your pending transactions. This can take 3–5 working days. If you have any concerns, please contact your bank directly.

How do I pay my outstanding balance?
When your balance is due, you will receive an automated email with a secure payment link. Your booking will not be cancelled without prior communication. If you would like to pay earlier, please contact us and we can send the link manually.

How do I book a table at the on-site restaurant?
Bookings at The Station can be made between 12pm – 9pm Monday to Friday, 9am – 9pm on Saturday, and 10am – 9pm on Sunday. We recommend booking in advance to avoid disappointment. You can book online via their website or call 01694 781208.

Are there quiet hours on site?
Yes, we kindly ask that noise is kept to a minimum between 11:00pm and 9:00am to ensure all guests enjoy a peaceful stay.