Terms & Conditions

These terms and conditions apply to all of our accommodation unless otherwise stated within a specific section.

When you make a booking, you will be required to complete an online booking form via the website. A deposit must be paid for the booking to be confirmed. Once your booking has been accepted and the deposit received, we will issue confirmation via email. Until you have received this booking confirmation email, your booking is not complete. We do not accept provisional bookings.

By making a booking, you confirm that you have permission to book on behalf of everyone in your group. You also agree to these terms and conditions and accept responsibility for any loss or damage caused by you, anyone in your party, or any animals with you.

We reserve the right to cancel bookings if necessary.

We will do our best to allocate your preferred unit; however, this cannot be guaranteed. If we are unable to provide your chosen unit, no refund will be offered.

Monies will not be refunded in the event that some members of your group fail to arrive or you leave the site early whatever the circumstances.

In the event that you decide that you wish to stay beyond booked dates we cannot guarantee that this will be possible nor can we guarantee that the same accommodation will be available.

Bookings are not transferable.

You must be at least 18 years old to make a booking. Anyone under 18 must be accompanied by an adult and supervised at all times.

We cater for couples and families and reserve the right not to accept group bookings.

Guests use all facilities and areas of the site, including accommodation, hot tubs, outdoor spaces and steps, at their own risk. We will not be held responsible for any injury, accident or loss unless caused by our negligence.

If you fail to arrive on the start date of your booking and have not notified us in advance, your booking will be treated as cancelled and no refund will be given.

All prices are based on two guests. Each accommodation can sleep up to four people, and any additional guests must be added at the time of booking.

For Mega Pods and Lodges booked for two guests, the main bed will be prepared. If you prefer separate beds, additional linen can be booked for £15. This must be arranged in advance of your arrival so it can be prepared by our housekeeping team. Please email shropshireoutdoor@gmail.com to organise this.

Dogs must be booked in advance and are charged at £18 per dog per night for Mega Pods and Lodges, and £8 per dog per night for Camping Pods. A maximum of two dogs is permitted per unit.

Smoking and vaping are not permitted inside any accommodation. Evidence of smoking inside may result in an additional cleaning charge.

The use of illegal drugs is strictly prohibited on site. Alcohol may be consumed responsibly; however, guests must not use the hot tubs (in Mega Pods or Lodges) under the influence of alcohol.

We will do our best to make sure all services and facilities are available during your stay. However, if any are unavailable due to circumstances beyond our control, we cannot be held responsible and no refunds will be given.

We reserve the right to terminate your permission to stay on site immediately in the event that you or those in your party are in breach of these terms and conditions.  In the event that permission to stay is terminated as a result of such breach no monies will be refunded to you.

Fees for Mega Pods and Lodges

• 50% deposit is taken at the time of booking and the remaining balance is due no later than 42 days before arrival date. If your date of arrival is less than 42 days full payment will be required for the booking.
• All booking extras must be paid for in advance of arrival.
• In the event that you fail to make payment of the balance as indicated above, the 50% payment then becomes non returnable and your booking will be cancelled. 
• If you want to cancel a booking you must notify us in writing by email.  

Fees for Camping Pods

• 25% deposit is taken at the time of booking and the remaining balance is due no later than 30 days before arrival date. If your date of arrival is less than 30 days full payment will be required for the booking.
• All booking extras must be paid for in advance of arrival.
• In the event that you fail to make payment of the balance as indicated above, the 25% payment then becomes non returnable and your booking will be cancelled. 
• If you want to cancel a booking you must notify us in writing by email. 

Cancelation of bookings for Lodges, Mega Pods and Camping Pods 

If you cancel your booking more than 42 days before the start of your holiday, you will receive a full refund. Cancellations made between 42 and 21 days before the start date will receive a 50% refund. Cancellations made between 21 and 14 days before the start date will receive a 25% refund. If you cancel within 14 days of your holiday start date, no refund will be given and all monies paid will be lost.

We strongly recommend that you take out cancellation insurance. You also have the option to add X-cover, which is provided by a third party. If you have any questions regarding this cover, please contact the provider directly, as we are unable to assist.

Voucher deals are provided by third parties and are not managed directly by us. For any cancellations or refund queries, you will need to contact your voucher provider. We recommend reviewing their terms and conditions carefully before making a purchase.

Security Deposit

You will be required to do a pre-authorised security deposit of £100 for Lodges and Mega Pods and £30 for Camping Pods via debit or credit card at check-in. By doing the pre-authorised security deposit you are agreeing to allow us to keep said monies in the event of loss, theft or damage during your stay.

Once you have departed and our team have been in to check your accommodation the hold will be removed. Please note that the deposit will not appear as a refund in your account. Instead, the pending transaction will simply disappear once the hold has been released. This can take 3-5 working days to release. If you are unsure whether this has been processed, please check directly with your bank. 

In the event that any loss, damage or additional cleaning costs exceed the value of the security deposit, we reserve the right to recover any additional costs from the lead guest.

Important Information  

Check in and Check out

Full instructions for check in will be sent to your email prior to arrival. Please note the check in times on your email.

Camping Pods are available from 2 pm on the date of arrival and must be vacated by 11 am on the date of departure.

Lodges and Mega Pods are available from 4 pm and must be vacated by 10 am on departure day.

Parking

Parking is available close to the accommodation. We kindly ask that you arrive in as few vehicles as possible to ensure there is enough space for all guests. Please note that there are steps leading up to all accommodation from the parking area.

Dogs

Dogs must be kept on a lead at all times when outside of the unit. We kindly ask that dogs are kept off all soft furnishings. A blanket will be provided to help protect the accommodation. Please ensure your dog’s feet are clean and dry before entering to minimise mess. Dogs are not to be left in the unit unattended.

Any damage caused by dogs will result in the loss of the security deposit. This includes, but is not limited to, urination or fouling inside the accommodation, chewing of fixtures or furnishings, or any other damage.

Other important information

To ensure all guests enjoy a peaceful stay, we kindly ask that noise is kept to a minimum between 11:00pm and 9:00am. Please be respectful of other guests during these quiet hours.

We kindly ask that all guests behave in a respectful manner towards others, staff and the property. Parties and events are not permitted. We reserve the right to ask guests to leave if behaviour is deemed unacceptable.

We cannot accept liability or pay compensation where the performance of our obligations is prevented or affected by circumstances beyond our control. This includes, but is not limited to, extreme weather, power outages, government restrictions or other unforeseen events.

The number of people and dogs occupying each unit must not exceed the number stated in the booking.

Personal belongings are your responsibility and we will not be liable for any personal belongings lost/damaged during your stay.

Hot tubs (Mega Pods and Lodges) are to be used at your own risk. No glass is permitted in or around the hot tubs. Children under 5 years are not permitted to use the hot tub. Children ages 5-17 years old must be supervised at all times when using the hot tub. Guests must follow any guidance provided regarding safe and hygienic use. We reserve the right to restrict use if these rules are not followed.

We kindly ask that you leave your Pod or Lodge tidy and free of rubbish on departure. Bins are provided in the car park, including a designated dog waste bin. Accommodation must be left in a reasonable condition. Where excessive cleaning is required, an additional charge may be applied.

We do not have electric vehicle charging points on site. Charging from accommodation units is not permitted. The nearest charging points can be found in Church Stretton.

On site there is a bike shop, Blazing Bikes, and the restaurant and bar The Station, please see their websites for opening times.